If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at [email protected].
Last updated: April 19, 2026
This Privacy Policy describes how W-Outsourcing DOO (“we,” “us,” or “our”) collects, uses, and protects the information of visitors to https://w-outsourcing.com (the “Site”). If you have any questions, please contact us at [email protected].
1. Who we are
W-Outsourcing DOO is a company registered in the Republic of Serbia, based in Belgrade. We act as the data controller for personal information collected through this website.
2. What information we collect
When you visit our Site, we may automatically collect:
- Technical data — IP address, browser type, Internet Service Provider, device type, operating system, referring and exit pages, date and time of visit.
- Usage data — pages visited, time spent, clicks, and interactions with the Site.
- Contact data — any information you voluntarily provide when using our contact form or emailing us directly (name, email address, company, message content).
We do not knowingly collect sensitive personal data, and we do not collect information from children under 16.
3. How we use this information
We use the information we collect to:
- Operate, maintain, and improve the Site.
- Analyze traffic patterns and user behavior to improve our services.
- Respond to inquiries submitted through our contact form or by email.
- Send occasional updates or marketing communications — only where you have given explicit consent.
- Comply with legal obligations under applicable law.
4. Legal basis for processing (GDPR)
For visitors from the European Economic Area (EEA) and the United Kingdom, we process personal data under the following legal bases:
- Consent — for marketing communications and non-essential cookies.
- Legitimate interest — for Site analytics, security, and service improvement.
- Contractual necessity — when processing is needed to respond to your inquiry or deliver a service.
- Legal obligation — where required by applicable law.
5. Cookies and analytics
We use cookies and similar technologies to operate the Site, remember preferences, and analyze traffic. This includes third-party services such as Google Analytics and, where applicable, Meta Pixel for advertising measurement.
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Site.
6. Data sharing and third parties
We do not sell your personal information. We may share data with trusted third-party service providers who help us operate the Site, including:
- Hosting and infrastructure providers (e.g., our hosting partner)
- Analytics providers (e.g., Google Analytics)
- Communication tools (e.g., email and CRM systems)
These providers are contractually required to protect your data and use it only for the purposes we specify.
7. International data transfers
Some of our service providers are based outside the European Economic Area. When we transfer data internationally, we rely on legally recognized safeguards such as the European Commission’s Standard Contractual Clauses.
8. Data retention
We retain personal data only as long as necessary to fulfill the purposes described in this Policy, or as required by law. Contact form submissions are typically retained for up to 24 months unless you request earlier deletion.
9. Your rights
Under the GDPR and the Serbian Law on Personal Data Protection, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (“right to be forgotten”).
- Object to or restrict certain processing.
- Request data portability.
- Withdraw consent at any time.
- Lodge a complaint with the relevant supervisory authority (in Serbia, the Commissioner for Information of Public Importance and Personal Data Protection; in the EU, your local data protection authority).
To exercise any of these rights, please contact us at [email protected].
10. Security
We apply reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated Policy.
12. Contact
W-Outsourcing DOO Belgrade, Serbia Email: [email protected]